The Curator

Prepare Monte Rei’s AI Librarian.

Before you introduce it to anyone.

You are briefing a new member of staff, not configuring software. Five things make up how it represents you — what you know, who you are, how you look, how you answer, and where you guide people. Each is yours to publish.

Monte ReiYour AI Librarian

Here is what I already understand about your organisation.

  • Residents of Monte Rei benefit from the option of Monte Rei's in-house housekeeping services.
  • The PGA Professional Golfer Team offers custom-tailored golf equipment fittings, adjusted to a golfer's current swing, to help achieve greater accuracy, increased distance, and improved ball flight.
  • Monte Rei is a 400-hectare full-service resort on the eastern Algarve offering all the services of a 5-star hotel, just minutes from secluded beaches and lively towns.
  • All Linked Villas include an evening turn-down service.
And when I cannot answer

I don't currently have enough approved information to answer that confidently.

Answers come only from your own published material.

Every answer shows the source behind it.

Its opening words · in Meet

Hello! I'm the Monte Rei Concierge. How can I help you today?

Shown in Salescape’s own neutral styling — we have not read your website yet.

Your website has not been read yet. Nothing about your appearance has been established, and nothing has been invented in its place.

What we know
244 statements
Who we are
11 of 14 answered
How we look
website not read
How we answer
4 decisions in force

What we know

What may it speak from?

Compiled from your own documents and settled by your own decisions. Changed in the rooms below, where the evidence is.

244statements published112sources read8areas of knowledge156resting on more than one source

Last compiled 2 August 2026.

Who we are

How should it represent us?

Its name, how it sounds, and the words this business actually uses. Every line can be changed; edits save as you go.

Organisation

Used in Meet conversations today. The Librarian in Reception does not speak from these yet — it answers from your published material, worded by the decisions in How we answer.

One or two sentences. Used to judge whether a question is yours to answer at all.
Used to judge whether a question is yours to answer at all.
Named the way you name it on your own materials.
Whether customers buy from you directly or through someone else. Left unset, the Librarian asserts neither.
Voice

Used in Meet conversations today. The Librarian in Reception does not speak from these yet — it answers from your published material, worded by the decisions in How we answer.

A name, or a role. Customers will use it when they refer to the conversation.
The kind of colleague it should read as — a specialist, an adviser, a guide.
The register it holds across every answer, including the ones that disappoint.
What a customer reads before they have asked anything.
Optional. Left empty, it simply stops rather than performing a farewell.
Words

Used in Meet conversations today. The Librarian in Reception does not speak from these yet — it answers from your published material, worded by the decisions in How we answer.

Customer, client, homeowner, buyer, member.
Product, home, policy, service. The singular noun the Librarian will reach for.
Dealer, reseller, partner, store — or your own team, if you sell direct.
Handing over

The words used when a conversation is better continued by a person. These will move to How we guide once it is published.

The wording used when a question is better answered by your team.
For questions that belong to someone else — a dealer, a specialist, a service desk.
The team a conversation escalates into.

How we answer

What should it do when it isn't certain?

Your Librarian never guesses. These four decide what it does instead — and they are the decisions your customers feel most directly. Choose an option on any line; it takes effect immediately.

It never guesses, so this decides what it does instead.
Whether it may use general industry knowledge, or only material you have published.
Your own material sits behind every answer. This decides whether it is shown alongside.
How many of your own documents must say something before it will state it.

How we guide

Where should a conversation lead?

Answering a question well is not always the end of it. This is where you will decide what your Librarian offers people next — and it is the one asset here you cannot govern yet.

Nothing published yet — and nothing to publish into. Your Librarian answers what was asked, and offers nothing beyond it.

When this asset exists, these are the decisions it will hold — authored by you, reviewed by you, and published the same way your appearance is.

  • What you would like customers to doA short, ordered list of the things you want to offer — in your words, not ours. Arrange a viewing, find a nearest stockist, speak to an adviser: whatever progress means for you.
  • When each one is offeredTied to the subjects you already publish, so an offer arrives after a question it actually follows from — and never instead of an answer you could have given.
  • Subjects only a person should handleNaming the topics your Librarian must always pass to your team rather than answer itself.
  • How forward it should beWhether it answers only what was asked, offers a next step where one fits, or leads toward it. Today it answers what was asked and nothing more.

Whatever you offer will be yours — your words, your destinations, your order. Salescape will not decide what progress means for your organisation.